Frequently Asked Questions

Shipping Informations

What Shipping Methods are Available?

We send all shipments through Australia Post or by road freight courier services.

Free Shipping  items may have a shipping fee applied to some postcodes depending on the products and destination. See the cart checkout page for the final price to your destination.

 

 

How Long Will it Take To Get My Package?

All goods are dispatched the next working day after your payment is received so you will receive your order quickly.

Our warehousing and dispatch systems combined with courier and eParcel (Australia Parcel Post) agreements ensure a speedy dispatch and delivery.

How Do I Track My Order?

Our systems automatically keep buyers informed of order status and delivery tracking at every step, greatly increasing our customers sense of security in the entire process.

Do I Need A Account To Place Order?

You can place an online order as a guest, without having to create a user account in the online store. However, if you sign up you will speed your way through the checkout next time, track your orders easily and keep a record of all your purchases.

Who should I to contact if I have any queries?

Please send our friendly team an email to orders@paltopal.com.au or call 1300 222 800 Mon-Fri 8.30am-5.30pm Australian EST.