Privacy Policy
Your privacy is important to us
This privacy policy sets out how we use and protect any information that you give supply when you use this website. We are committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance wit this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
During a purchase we may collect the following information:
•Name
• Contact information including email address and contact phone number
• Demographic information such as your delivery address
What we do with the information we gather for a purchase
Personal information is stored for record-keeping, tax obligations, and warranty purposes only. Your email address may be used in transactional emails to provide you with information regarding the status of your order and for after sales support. We may contact you by email regarding future offers we think may be of interest. We do not sell or share any of your personal information with any 3rd parties except where such information is required to finalize your order such as passing relevant information to courier, postal services responsible for delivering your order, hipages.com.au and its registered installers where the installation service has been requested by you.
By adding your email address to the subscription email field in our Subscription Email, Back in Stock Notification, Checkout Page Subscription, Triggered Email marketing tools, and providing it via the telephone, you acknowledge and agree to have your email address added to our email database for marketing purposes across the Pal to Pal website, including but not limited to Paltopal.com.au and any other website or domain name Pal to Pal Group may acquire or launch in the future. You can opt-out from our email database at any time by using the unsubscribe links in the marketing emails you receive, or by contacting us via email or phone.
HIPAGES:
When you agree to the use of hipages.com.au service for the provision of quotes, you hereby acknowledge that your personal information will be passed to its server and its registered trades.
We do not endorse the services provided by the trades you select and not warrant the performance of that service. Consequently we are not responsible for damage to the product purchased if it has been incorrectly installed and explicitly waive all responsibility for losses ensuing from the installation services carried out by the trades you choose to engage.
Security:
We are committed to ensuring that your information is secure. In order to prevent
unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. As our store uses direct embedded payment systems provided by financial institutions our online servers do not store or have access to any credit card information provided during purchases except such details that are passed back to us from the card payment services such as the name of the cardholder and the last 4 digits of the card used.
How we use cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preference. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Subscription Emails and Triggered Subscription Em:
By adding your email address to the subscription email field in our Subscription Email and/or Triggered Email marketing tools, you acknowledge and agree to have your email address added to our email database for marketing purposes. You can opt-out from our email database at any time by using the unsubscribe links in the marketing emails you receive, or by contacting us via email or phone.
Browse abandonment and Cart Abandonment Emails:
You acknowledge by registering your interest to receive cart and/or browse emails, you acknowledge that prices, shipping (free or additional cost) and availability of products are correct as of the time of the email being generated and subject to change.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
•If you would like to opt-out of our direct marketing emails you may do so at any time by writing to or emailing us at admin@paltopal.com.au or following the link provided in the email.
• If you would prefer not to receive transactional email notifications related to the status and delivery of your order please email us at orders@paltopal.com.au We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Pal to Pal reserves the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Pal to Pal website